We answer every email.
Include the phone model, the app version from Settings, and what you expected to happen. Screenshots help.
Subscriptions and billing
Longrun Pro is billed by Apple or Google, so the App Store or Google Play manages the charge, the free trial, and cancellation. To cancel, open your subscriptions in the App Store (iPhone: Settings → your name → Subscriptions) or Google Play (Menu → Payments and subscriptions → Subscriptions). Cancelling keeps Pro until the end of the period you paid for.
Bought Pro on another device or reinstalled the app? Open the paywall and tap Restore purchases.
Refunds are handled by the store: request one from Apple at reportaproblem.apple.com or from Google Play's order history. We can help you find the right place.
Your plan
The plan counts back from your race date. Change the race, the goal, or your weekly distance from the Race tab and the plan rebuilds. Miss a run and mark it missed on the Plan tab; the rest of the week reshuffles.
Runs, GPS and Health
Recording a run needs location permission set to Always so the app keeps tracking with the screen off. Imports from Apple Health and Health Connect use the read permissions you grant; revoke them in the system settings at any time.
Delete your data
Everything you log in Longrun (made by AppMachina) is stored against an anonymous account and syncs across the devices where you have restored Pro.
To request deletion:
- Email support@appmachina.com with the subject "Delete my Longrun data".
- Include the app version from Settings so we can find the anonymous account on that device. Deleting the app alone leaves the synced copy in place.
- We confirm by reply within 30 days once the account and its data are gone.
What is deleted: your race, plan, run history, GPS traces, imported health data, and the anonymous account id. What is kept: purchase records held by Apple or Google for their own accounting, and aggregate analytics that no longer identify you. Backups age out within 30 days of deletion.
Medical note
Longrun gives general training guidance. It is a coach, and the decisions stay yours: check with a doctor before starting a marathon plan, and stop and seek help for chest pain, dizziness, or an injury that changes how you run.